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Thread: Mumbai hotel to pay Rs 12 lakh to guests who got trapped in its lift

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    ♥ek haseena thi♥ Field Marshal basanti<<<'s Avatar
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    Default Mumbai hotel to pay Rs 12 lakh to guests who got trapped in its lift

    New Delhi: Mumbai's prestigious Ambassador Hotel has been ordered by the apex consumer commission to pay Rs 2 lakh each to six of its guests who had been trapped in its lift for over two hours 18 years ago. The National Consumer Disputes Redressal Commission (NCDRC) held Narangs International Hotel Pvt Ltd, which manages Ambassador Hotel, "squarely negligent" for not ensuring proper maintenance of its lifts and not taking prompt steps to rescue the trapped guests.
    "The opposite party hotel was squarely negligent in not ensuring proper maintenance of the lifts and not taking the prompt/timely steps to rescue the entrapped complainants clearly amounts to deficiency in service.
    "The hotel as a service provider had the independent primary duty to ensure that the lift was properly maintained for the users all 24 hours a day.


    Six guests had got trapped in Ambassador Hotel for over two hours 18 years ago.




    "We are, therefore, clearly of the view that the accountability and responsibility of the hotel cannot in any way be mitigated/minimised just because they had a contract with Otis Elevator Co (India) Ltd (for maintaining lifts)," the bench presided by Justice R C Jain said and asked the hotel to also pay the victims Rs 10,000 as cost of litigation.

    The NCDRC's order came on the plea of Ambassador Hotel's 10 guests who had been staying there on February 28, 1994, six of whom were trapped in the lift. The complainants, five foreigners and five Indians, had alleged that not only they had to suffer an over six-hour long powercut during the wee hours on February 28, 1994, six of them were also trapped in an elevator for over two hours the
    same day and had sought a compensation of Rs 43 lakh.

    Narangs International Hotel, in its defence, had argued that as per its rules, the guests used the facilities and services at their "own risk". The NCDRC bench also comprising member SK Naik, however, rejected the contention saying "we deprecate this course adopted by the hotel to escape their liability irrespective of whether it is stated in their house rule or otherwise."
    The hotel had also filed a plea against the lift maker, Otis Elevator Co, holding it responsible for not maintaining the lifts which resulted in the guests getting trapped in one of them. The commission dismissed the plea saying Otis had been asking the hotel to accept their estimate for the maintenance of the lifts and to shut down the elevators for a period of three weeks, but the hotel had paid no heed.

    .......
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    Bong Beauty!... ;) Captain imadumbgirl's Avatar
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    mereko bhi jana hai iss hotel me...
    Uljhan meri suljha de... Chaahun main ya naa...


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    Quote Originally Posted by imadumbgirl View Post
    mereko bhi jana hai iss hotel me...
    You pls go to this hotel and keep on going up & down in the lifts. I'll be outside to cut the power lines and damage the generator. we share 50-50. is it OK?

    Is desh mein ab aise hi kamana padega.

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    Quote Originally Posted by r_3rd View Post
    You pls go to this hotel and keep on going up & down in the lifts. I'll be outside to cut the power lines and damage the generator. we share 50-50. is it OK?

    Is desh mein ab aise hi kamana padega.
    18 saal tak chalegi tum dono ki partnership?
    To the question of your life you are the answer, and to the problems of your life you are the solution. -Joe Cordare

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    Bong Beauty!... ;) Captain imadumbgirl's Avatar
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    Quote Originally Posted by r_3rd View Post
    You pls go to this hotel and keep on going up & down in the lifts. I'll be outside to cut the power lines and damage the generator. we share 50-50. is it OK?

    Is desh mein ab aise hi kamana padega.
    idea ws mine... so 60-40 ka share hoga...
    Uljhan meri suljha de... Chaahun main ya naa...


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    !! PostMaster !! Field Marshal passion_unlimitedd's Avatar
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    18 years

    Kuch jyada hi jaldi decide kar liya ki fault hotel ka hai. Do char guests marne tak ka intezaar nehi kar sake court

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    Bullet Raja Brigadier General Gudu Gudu Returns's Avatar
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    Quote Originally Posted by passion_unlimitedd View Post
    18 years

    Kuch jyada hi jaldi decide kar liya ki fault hotel ka hai. Do char guests marne tak ka intezaar nehi kar sake court
    Quote Originally Posted by r_3rd View Post
    You pls go to this hotel and keep on going up & down in the lifts. I'll be outside to cut the power lines and damage the generator. we share 50-50. is it OK?

    Is desh mein ab aise hi kamana padega.
    Hotel walon ko jarur shock laga hoga, eighteen years ke baad order.

    Wah re mere desh ka kanoon vyavasta

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    Young Gun
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    Quote Originally Posted by imadumbgirl View Post
    idea ws mine... so 60-40 ka share hoga...
    But if i dont cut the power lines, you will keep going up down up down up down up down up down up down up down up down up down

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